Frequently Asked Questions

Traya Dairy is a dairy company that sells traditional South Indian milk sweets and dairy products online across India. Our flagship products are Jaggery Palkova and Sugar Palkova, made in the Srivilliputhur tradition using fresh milk, slow-cooked over wood fire in iron pans. Traya Dairy is a registered private limited company (CIN: U46302TN2026PTC191188) with its registered office in Ambattur, Chennai, Tamil Nadu, and its manufacturing facility in Kadapa, Andhra Pradesh. A second manufacturing plant in Tamil Nadu is planned. Our brand promise is Purity Guaranteed — no preservatives, no artificial colours, no vegetable fats, no milk powder substitutes.

Traya Dairy sells traditional palkova (Jaggery Palkova and Sugar Palkova) and is expanding into a full range of dairy products and traditional sweets. Our product roadmap includes paneer, butter, ghee, milk cake, kalakand, basundi, pedha and khoa. All products are manufactured to FSSAI standards and shipped across India from our Kadapa facility.

Traya Dairy sources fresh milk directly from dairy farmers in and around Kadapa, Andhra Pradesh. Milk is procured from farmers who deliver to our manufacturing plant, where it is tested for fat and SNF (Solids-Not-Fat) before processing. This direct farm-to-plant model ensures transparency, fair payment to farmers, and freshness from milking to slow-cooking.

Traya Dairy palkova is manufactured at our facility in Kadapa, Andhra Pradesh, India. A second manufacturing plant in Tamil Nadu is planned to expand capacity and serve the southern market more efficiently. Our registered corporate office is at 23/28, Govindraj Street, S.V Nagar, Ambattur, Chennai, Tamil Nadu — 600053.

Yes. Traya Dairy Private Limited operates under FSSAI (Food Safety and Standards Authority of India) compliance. Our FSSAI licence number is displayed on every product label and at the footer of trayadairy.com, as required under the Food Safety and Standards Act, 2006. We also follow food safety practices aligned with HACCP and ISO 22000 principles.

Traya Dairy is a private limited company incorporated under the Companies Act, 2013 in India. It is registered as Traya Dairy Private Limited with the Registrar of Companies (ROC), Chennai, on 22 March 2026. Corporate Identification Number: U46302TN2026PTC191188. Our procurement model works closely with dairy farmers in and around Kadapa, Andhra Pradesh.

Palkova is a traditional South Indian milk sweet made by slow-cooking full-fat milk until it reduces to a dense, grainy, caramel-coloured solid. It is also called therattipal, paal khova, or milk khoa in different regions of India. Authentic palkova uses only two or three ingredients — milk, a sweetener (sugar or jaggery), and sometimes cardamom. It originated in Tamil Nadu and is most famously associated with the town of Srivilliputhur, whose palkova received the Geographical Indication (GI) tag in 2019.

Srivilliputhur Palkova is a variety of palkova originating in Srivilliputhur, a town in Virudhunagar district of Tamil Nadu, India. It received the Geographical Indication (GI) tag from the Government of India in 2019 because of its unique preparation method, distinct grainy texture, and the traditional artisanal slow-cooking practice that has been passed down for over a century. Traya Dairy produces palkova in this same tradition.

Jaggery Palkova is sweetened with natural jaggery (unrefined cane sugar) and has a darker brown colour, earthy aroma, and mineral-rich profile. Sugar Palkova is sweetened with refined white sugar, has a classic pale-gold colour, a cleaner milky taste, and a slightly grainier texture. Jaggery Palkova is preferred by health-conscious customers because jaggery retains iron, magnesium and potassium. Sugar Palkova is preferred for its traditional festive taste and longer visual shelf appeal.

Quick comparison

• Sweetener: Jaggery Palkova — natural jaggery (unrefined cane sugar). Sugar Palkova — refined white sugar.
• Colour: Jaggery — deep caramel brown. Sugar — pale gold.
• Flavour profile: Jaggery — earthy, molasses-like, complex. Sugar — clean, milky, classic.
• Glycaemic index (approx.): Jaggery — ~55 (lower). Sugar — ~65 (higher).
• Mineral content: Jaggery — iron, magnesium, potassium. Sugar — minimal minerals.
• Often chosen for: Jaggery — health-conscious buyers, traditionalists. Sugar — festive use, gifting, children.

Approximately 4 to 5 litres of full-cream milk are needed to produce 1 kilogram of authentic palkova. This 4:1 to 5:1 milk-to-palkova conversion ratio is why genuine palkova is milk-dense, rich in protein and calcium, and priced higher than sweets made with milk powder. Traya Dairy uses only fresh milk — never reconstituted milk powder — which is why our palkova has the characteristic grainy texture of traditional Srivilliputhur-style sweets.

Traya Dairy Palkova is slow-cooked in traditional wide iron pans over a wood fire — not gas, not electric, not steam-jacketed kettles. Wood-fired slow cooking imparts a faint smoky depth, encourages the Maillard browning that gives palkova its characteristic caramel notes, and follows the centuries-old method used by traditional palkova artisans. Each batch is stirred continuously by hand for several hours.

Traya Dairy Palkova contains only two main ingredients:

• Sugar Palkova: milk and sugar.
• Jaggery Palkova: milk and jaggery.

There are no preservatives, no artificial colours, no flavour enhancers, no milk powder, no vanaspati, and no added ghee or butter. Cardamom is added in small quantities as an optional aromatic. This is the same minimal-ingredient recipe followed in the Srivilliputhur tradition.

No. Traya Dairy Palkova contains zero preservatives and zero artificial colours. The natural golden-brown colour of Sugar Palkova and the deep caramel colour of Jaggery Palkova come entirely from the Maillard reaction that occurs when milk proteins and sugars are slow-cooked together over a wood fire in a traditional iron pan.

Palkova is a concentrated dairy sweet and a natural source of protein, calcium, vitamin A, vitamin B12, vitamin D, and riboflavin, because one kilogram of palkova typically uses 4 to 5 litres of whole milk. However, it is calorie-dense (approximately 380 to 420 kcal per 100 grams) due to milk fat and sugar content. It is best consumed in moderation as a traditional dessert. Jaggery Palkova is marginally better for iron and mineral intake compared to Sugar Palkova.

Traya Dairy Palkova contains natural sugar (Sugar Palkova) or jaggery (Jaggery Palkova) and is not positioned as a diabetic-safe product. Diabetic customers should consult their physician or registered dietitian before consuming palkova. Jaggery has a lower glycaemic index (around 55) compared to refined sugar (around 65), but both still raise blood glucose.

Yes. Traya Dairy Palkova is 100% vegetarian and carries the green-dot vegetarian symbol as required under FSSAI labelling rules. It contains only dairy and plant-based ingredients — milk, sugar or jaggery, and cardamom. It is also egg-free, gelatin-free, and suitable for lacto-vegetarian diets.

Yes. Traya Dairy Palkova is naturally gluten-free. It contains no wheat, no barley, no rye, and no oats. The only ingredients are milk and a sweetener. It is safe for customers with coeliac disease or non-coeliac gluten sensitivity, subject to normal cross-contamination disclaimers common to shared food facilities.

Traya Dairy Palkova has a shelf life of 45 days at ambient room temperature when the vacuum seal is intact, and up to 60 days when frozen. After opening, consume within 4 to 5 days for peak freshness, and refrigerate the remaining product. The extended shelf life is achieved through hot-fill vacuum sealing and the natural osmotic preservation effect of high sugar content — not through chemical preservatives.

Until opened, store Traya Dairy Palkova in a cool, dry place away from direct sunlight at ambient room temperature — the sealed package keeps for 45 days. For longer storage, freeze at minus 18°C to extend shelf life to 60 days. Once opened, transfer to an airtight container, refrigerate, and consume within 4 to 5 days. Bring frozen or refrigerated palkova to room temperature for 5 minutes before serving for best taste.

Yes. Traya Dairy Palkova can be frozen at minus 18°C, which extends its shelf life from 45 days (ambient) to 60 days. Thaw at room temperature for about 30 minutes before serving. Avoid repeated freeze-thaw cycles, which may affect texture. The grainy character of palkova is preserved well by freezing because the high sugar content limits ice crystal formation.

Traya Dairy Palkova is packed hot into food-grade, vacuum-sealed containers immediately after slow-cooking. The vacuum seal removes oxygen and locks in freshness, which is what gives our palkova a 45-day ambient shelf life without any preservatives. Each package is shipped in protective outer packaging to prevent damage during transit.

Traya Dairy ships palkova and dairy products to customers across India through reliable courier partners. We ship pan-India to major metros including Chennai, Bengaluru, Mumbai, Delhi NCR, Hyderabad, Pune, Kolkata, and tier-2 cities. Delivery is typically 2 to 5 days depending on distance from our Kadapa facility. International shipping is not currently available.

Traya Dairy accepts UPI (Google Pay, PhonePe, Paytm, BHIM), all major credit and debit cards (Visa, Mastercard, RuPay, American Express), net banking from 50+ Indian banks, and popular wallets — all via our Razorpay payment gateway.

Because palkova is a sealed food product, we cannot accept returns once the package has left our facility unless there is a quality defect. If you receive a damaged, leaking, or visibly spoiled package, contact us within 24 hours of delivery at Info@trayadairy.com or +91-9108213589 with photos. We will issue a replacement or full refund after verification. This policy is consistent with food safety regulations under the Food Safety and Standards Act, 2006.

Yes. Traya Dairy offers customised bulk and corporate gifting solutions for Diwali, Pongal, weddings, baby showers, and corporate events. We provide branded packaging, personalised messages, and consolidated shipping to multiple addresses. Minimum bulk order is 10 kilograms. For quotes, email Info@trayadairy.com or call +91-9108213589.

Traya Dairy Palkova is priced based on its true raw material cost. Because 1 kilogram of palkova uses 4 to 5 litres of fresh milk, and we do not substitute with cheaper ingredients like milk powder, vanaspati, or commercial khoa, our cost structure is higher than mass-market sweets. You are paying for real milk, wood-fired slow-cooking labour, and zero adulteration — which is consistent with the Srivilliputhur GI-tagged tradition.

You can contact Traya Dairy by:

• Email: Info@trayadairy.com
• Phone / WhatsApp: +91-9108213589
• Registered Office: Traya Dairy Private Limited, 23/28, Govindraj Street, S.V Nagar, Ambattur, Tiruvallur, Tamil Nadu, India — 600053
• Manufacturing Plant: Kadapa, Andhra Pradesh, India
• CIN: U46302TN2026PTC191188 (ROC Chennai)